Of particular annoyance

So I call T-Mobile to see how to use my Blackberry as an internet connection since I’ll be without the cable for a couple days. The first tech I talk to was nice. She calls me on my land line so we can continue setting everything up.

All is good so far. She then transfers me to their special Vista tech support department. While I’m waiting for Vista support to pick up, I hear a horribly loud screeching sound on the other end and I’m disconnected. T-Mobile is a phone company mind you.

I call back, speak to a tech, who tells me I have to add a $19.99 package to my plan. The first tech made no mention of such a thing.

I’m calling back and hopefully I can bypass this nonsense.